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Managed Services & Monitoring
Our Managed Services offering includes the following components:
- Governance
- Monitoring
- Security Administration
- Support
Support covers both servers and the WordPress websites hosted on them.
Governance
At a frequency defined together, we present all performance indicators and management dashboards for your systems. Beyond analyzing the current state, steering committees provide a platform for discussion, helping align your IT architecture with your business needs. Governance is a key component of our managed services, enabling better anticipation and prevention.
Deliverables:
- Periodic Report
- Dedicated Monitoring Server
Service Setup: 900 TND / year
Monitoring
The use of advanced monitoring tools ensures real-time supervision of both hardware (power supply, disks, memory) and system performance (CPU, RAM, disk space) across your key server and network infrastructure. Based on predefined thresholds, our IT teams are automatically alerted in case of anomalies or failures. When an issue is detected, we intervene proactively—before it escalates into a critical outage impacting your business.
Deliverables:
Periodic Report
Dedicated Monitoring Server
Service Setup: 900 TND / year
Additional Fees:
Monthly Report: 150 TND / month
Security
Data is a critical asset. We ensure its protection and availability through our managed IT services by implementing a comprehensive security strategy. This includes: Backup monitoring Firewall management Anti-threat protection (virus, spam, spyware, etc.) Web browsing control
Deliverables:
Security tools tailored to client needs
Service Setup: 900 TND / year
Additional Fees:
VPN: Included
Additional costs may apply depending on the selected deliverables
Administration
IT tools evolve, and teams change constantly. Access rights must be updated, and messaging systems need to adapt to your business growth. Our managed services evolve with your organization. SAFOZI provides remote IT maintenance and handles all your service requests, including: User account creation Access rights management Email configuration and management
Deliverables
Dedicated Monitoring Server
Password Management Server
Service Setup:
1700 DNT/year
Additional Fees
WordPress / Website Maintenance: 200 TND / month
Support
With managed IT services, your users benefit from unlimited access to our support center in case of incidents. Whether by phone, remote access, or on-site intervention, our teams have one priority: restore service as quickly as possible. We also manage communication with your external vendors when needed. All support services are fixed-price and unlimited, ensuring full predictability of your IT operating costs.
Deliverables
Technical support via ticket, email, or phone
Dedicated monitoring server
Password management server
Service Setup:
1700 TND / year
Additional Services
Dedicated technician (8h/day, 5 days/week): 800 TND / month
Dedicated technician (8h/day, 7 days/week): 1300 TND / month
Dedicated technician (24/7): 3500 TND / month